When i try to install trough wifi ou USB it says that the printer is not available (wifi) or that the printer is not connected (USB). I am trying to install a Envy 4500 printer through the drivers available on HP website. I assume the reason USB is not workign is to prevent me installing the full driver. Hi I have a Surface Pro 3 with Windows 10 64bits. I have tried installing the new driver from HP and says USB not working which it is because it prints. Contact the hardware vendor for a new driver. Looking at the devices in windows 10 it says scanner for HP4500 The software for this device has been blocked from starting because it is known to have problems with Windows. Please refer the below link on " Troubleshoot scanning problems" -I did not find any solution here. After the HP assistant helped me the only location availableįor a scan destination was the laptop not the desk top computer and all of a sudden the two test docs that I had sent earlier printed out.Īt the Windows assistance site the only options available ask: are you using Windows 7 or Windows 8 - there is no Windows 10 option to choose. The 4500 printer/scanner only listed the desk top as a destination for a scan and did not acknowledge the laptop. Did you try connecting the scanner to a different Computer? have a home network with a desk top and a laptop.Īfter downloading windows 10, neither could print or scan.
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